Google IT Certificates Grow with Google

The skills taught in these lessons apply to any customer service team using help desk software. Those planning to attend a degree program can utilize ACE®️ recommendations, the industry standard for translating workplace learning to college credit. Learners can earn a recommendation of 12 college credits for completing the IT Support Certificate, the equivalent of 4 college courses at bachelor’s degree level. This aims to help open up additional pathways to learners who are interested in higher education, and prepare them for entry-level jobs.

Whether you’re just starting out or already have some experience, getting an IT support certification or certifications for help desk can really give your career a boost. To further shore up your Apple device skills, consider pursuing the AppleCare Hardware Certification program, which is among the best computer hardware certifications around. Apple offers an Apple device self-paced tutorial covering numerous exam objectives. Additionally, the Apple Device Support exam prep guide includes links to Apple documentation for all covered subject areas. For example, A+ leads to CompTIA’s Network+ certification, which opens into a wider range of certifications for cybersecurity, administration and more.

ITIL Foundation

Our training course helps you build your knowledge and skills and align them with the high standards set by HDI’s certification program. You will confidently tackle the exams, equipped with the right skills and knowledge to excel in your role. This is a free beginner level course that introduces learners to the role of an IT Support agent, including core priorities and key responsibilities. It teaches learners how to interact with other roles and master specific performance skills. Overall, obtaining a help desk certificate is an excellent way to set yourself apart from other job candidates and demonstrate your commitment to providing quality customer service.

This certification aims at IT professionals who manage Macs, iPhones, and iPads in a business environment. It proves your knowledge and technical expertise to support Apple platforms, products, and services. Whether you’re a novice or an experienced professional, this program ensures you have a solid grasp of the basics of Microsoft Azure. It validates your knowledge of cloud concepts, Azure services, workloads, security, privacy, pricing, and support, making it a great advanced IT support program for Azure specialization. If you’re a fan of MacBooks and all things Apple, the Apple Certified Support Professional certification is a must.

Service & Support Certification Training

The training includes interactive labs and reviewable assessments that help users understand universal troubleshooting steps. Google offers a Google IT Support course teaching customer support fundamentals to participants who may not have a background in IT or customer service. This online course is great for beginners just starting their careers and learning how to properly troubleshoot complex technical issues. The program content is very impressive with focus on applied learning and has been structured to address real world requirements. The hands-on assessments have been designed to simulate the actual experiences of IT Support. Technical Support Jobs include roles as Maintenance Engineers, Help Desk Operators or Applications Support Specialists.

He has authored several popular bestselling PC books and videos, and has taught over 2 million people including U.S. senators, U.S. Supreme Court Justices, members of the United Nation, every branch of the U.S. Armed Forces, many branches of the Department of Justice, hundreds of corporate clients and academic students at every level. Upon completion of this IT certification program, Students are supported in the next step of job search. They get access to career resources to prepare resume and practice interviewing. They can also opt in to share their information directly with top employers hiring for IT jobs, including Walmart, Sprint, Cognizant, Hulu, Bank of America, Google and many more.

Explore IT support technician jobs

The CCNA is a flexible certificate that shows you can handle today’s complex networks. Plus, it’s a strong starting point for your career, letting you move in any direction in IT. Because CCNA has tough standards and is known worldwide, it can help you stand out in the job market. In the help-desk certification arena, the more you look around — and the more specific a help desk engineer target you choose — the more options you’ll find. The HDI Learning Center administers the exam online, and it must be completed within six weeks of purchase. The Apple Certified Support Professional is also an excellent starting certification for moving deeper into the Apple space, as it’s a prerequisite to earning the Apple Certified IT Professional certification.

• There are pre-recorded videos by certified instructors from top companies and universities.
• It equips you with the essential understanding of the ITIL framework, service lifecycle, and the links between lifecycle stages.
• Google and CompTIA have teamed up to help people get into IT with the combination of the Google IT Support Professional Certificate and the CompTIA A+ certification.
• The HDI Certification Standards are independent of any specific training curriculum, making them open and accessible.
• Tech professionals need to stay current with the latest trends and technologies.
• In short, certifications provide employers with the assurance that they are hiring qualified professionals with the technical acumen to effectively support their organization’s technology needs.
• When pursuing help-desk certifications or any of the best IT certifications, ensure they address technologies with long shelf lives that will continue to be in demand.

Then it breaks down the proper ways to handle network hardware and what to do if your network connection isn’t up to par. Finally, the course concludes with a lesson in network security explaining what your reps can do to prevent a cyber-attack on your system. CompTIA A+ also has a security lesson that teaches your reps how to properly handle sensitive information. It discusses some common threats most devices are exposed to and provides some best practices for securing valuable data. 92% of consumers expect your company to protect their information, and with this training, you can meet customer demand and differentiate your service team from competitors.

One notable feature of this training is how Google incorporates customer testimonials within the lessons. Throughout the course, you’ll hear from real Google users who have used this training to propel their careers to the next level. This motivates reps to complete the course because they see the tangible value of obtaining the certification. Help Desks play a pivotal role in your support team’s ability to provide a quality customer experience.

• This certificate will give learners the training and experience they need to get a job in tech.
• There are a list of courses that cover administration of Office 365 for businesses as well as security and troubleshooting in Office 365.
• Our comprehensive list of the best IT support ticket system tools can offer insight into the top tools in the industry.
• This article provides an overview of the top certifications for help desk specialists, including their benefits and requirements.
• Although there are no prerequisites, Apple suggests viewing their free tutorials and gaining hands-on experience with their devices.
• CompTIA is here to help you every step of way in earning the best IT support certification for you.
• Also there are courses to prepare for clearing CompTIA certification exams.
• IT communications can be challenging when working with employees who have significantly less technical knowledge than an IT professional.